We're Here to Help
Chat in-app, phone us, or drop an email—support from experts based right here in Pakistan.
Reaching out in-app Coming Soon
Tap Menu in top-right corner → scroll to Live Chat
Alternatively, tap More → Help and Support
Lost phone or can't access the app?
Call or email with “Account Access” in the subject line.
Suspect fraud or card misuse?
Freeze card in app and call us right after.
Delete your account & data
How deletion works
- Tap the button – it launches an email with subject “Request to delete my YAP account.”
- Fill in & send – add your CNIC, registered phone, and (optional) IBAN & reason.
- Identity check – we reply asking for a selfie holding your CNIC (quick snapshot).
- Settle any funds – if money remains, we transfer it to your IBAN or help guide you to transfer them to another of your bank accounts.
- Wallet closure – we deactivate the account, block the card, and erase in-app data.
- Final confirmation – you receive a closure e-mail plus a PDF statement.
