Support

How can we help?

Browse the most common topics, or reach our team directly, we're here for you and your family.

Account & IBAN

Opening, verifying and managing your account.

Cards

Ordering, activating, locking and limits.

Payments & transfers

Sending money, bills and troubleshooting.

YAP Young

Setting up kids, missions and controls.

Security & login

PINs, passwords and keeping your account safe.

Missions & goals

Pots, round-ups and reaching targets.

Bills & utilities

Paying and scheduling bills and fees.

Fees & pricing

What's free and what isn't, explained.

Support

Get in touch.

Our support team is based in Pakistan and ready to help, every day.

In-app chat

The fastest way to reach us, chat with support right inside the YAP app.

Open the app →

Email us

Prefer email? Write to us and we'll get back within one business day.

help@yappakistan.com

Call us

Lost or stolen card? Lock it instantly in the app, then reach our 24/7 urgent line.

Tel: 042 111 212 434
Always on

Help, around the clock.

Lost your card or spotted something wrong? Lock your card instantly in the app, then reach us, support is available 24/7 for urgent issues.

Support

Staying safe with YAP.

Security is built in, and you play a part too. Here's how we protect you, and how to protect yourself.

How we protect you

Bank-grade, by default.

YAP is SBP-regulated and secured end to end. Your money sits with a regulated issuer bank, and every login and payment is protected.

Encryption

Your data is encrypted in transit and at rest.

Instant lock

Lock any card in one tap if something feels off.

Live alerts

Get notified on every login and transaction.

Fraud monitoring

We watch for unusual activity around the clock.

Your part

Simple habits that keep you safe.

Never share your PIN or OTP

YAP will never ask for your PIN, password or one-time code, not by call, SMS or email.

Keep your app updated

Updates include the latest security improvements, turn on auto-update.

Check your alerts

Review transaction notifications and report anything you don't recognise.

Beware of scams

Don't act on unexpected links or requests claiming to be from YAP.

Support

Frequently asked questions.

Quick answers to the things people ask most. Still stuck? Reach us in-app or at support@yappakistan.com.

How do I open a YAP account?
Download the app, enter your details and verify your identity, it takes a few minutes, with no branch visit. Your account and IBAN are free.
How do I add my child?
From your YAP account, create a YAP Young profile for each child aged 6–17, order their card and set their limits. Everything stays under your control.
My card is lost, what do I do?
Lock it instantly in the app, then contact support to order a replacement. Freezing stops any new transactions right away.
How long do transfers take?
Transfers within Pakistan are typically instant and free. Timing for other transactions is always shown before you confirm.
How do I contact support?
Use in-app chat for the fastest help, email help@yappakistan.com, or call us at 042 111 212 434. Urgent help with cards is available 24/7.